DRIVER TERMS AND CONDITIONS PLEASE READ THE TERMS AND CONDITIONS VERY CAREFULLY AND REPLY WITH ACCEPTANCE BY DATING AND SIGNING THE BELOW
1.National Insurance and Taxation You will be working with NLB Chauffeurs Ltd as a self-employed driver who is responsible for their own taxes or national insurance contributions.
2. Callout charge In the circumstances that the passengers have not turned up or has cancelled their booking last moment unless the pickup you will still be eligible to receive the complete fare. However, if the pickup is from the airport the cancellation fee will be a minimum fee of £20.00 which may increase depending on the nature of the job.
3.Waiting time charges: Waiting time charges will be inclusive of car park charges and any waiting time required in the job. Airport jobs will include 30 minutes of free waiting time; additional fees will be paid to you if waiting time is exceeded. If the pickup is from a cruise terminal, passengers are entitled to 60 minutes of free waiting. Additional waiting fees will be awarded to you at a fixed rate of £5 for every 15 minutes.
4. Car Parking: Included within job price
5. Meet and Greet Meet and Greet requires you to display the lead passengers name inside arrivals before the passenger arrives with your name on the electronic name board. - Meet and greet pick ups will require you to be in the terminal at the agreed pick up time which will be a set time after the flight has landed. NOTE: In the circumstances where passengers have arrived at the agreed pick up time without you being present, all meet and greet charges will be refunded to the customer and this cost may be deducted from your net earning upon completion of the job. It is the responsibility of the driver to plan their journey and track their passenger’s flight.
6. Refunds or Compensation Drivers will be liable for any refunds that NLB Chauffeurs issue to passengers due to driver negligence. This money may be withdrawn from your statement.
7. Job Acceptance, Transfer and Rejection or handover charge: You have the right to reject any job we offer to you. Any jobs you cannot fulfil must be returned back to us 24 hours before the pick up time to avoid potential costs associated with paying local transportation providers to cover the work.
8. Job acceptance: We strongly advise against accepting multiple jobs with similar timings to avoid consequences associated with failing to fulfil jobs are short notice. Transferring jobs onto your network of drivers is not permitted; this can only be actioned by the NLB Chauffeurs bookings office.
9. Appearance: Drivers are expected to maintain a ‘Smart Casual’ appearance when delivering services for us (unless instructed otherwise). Your personal hygiene is expected to be kept to a pleasant standard and we expect your vehicle to be clean and fit for purpose in line with Transport for London’s Vehicle Licensing requirements.
10. Carrying out the service: Drivers must adhere to the below SMS procedure when carrying out services for NLB Chauffeurs.: ACTIVE- whenever driver is en-route to pickup ARRIVED – When driver arrives at pick up point POB- when the passenger is inside your vehicle CLEAR- when the passenger/s have been transported to their destination
11. Lost property: Always check the vehicle thoroughly when you are dropping the passengers to their destination. It is your responsibility to notify us of any lost property you identify within 24hrs; we expect this to be delivered to the NLB Chauffeurs office within 7 days
12. We will send you a message 1 day before to confirm your jobs for the next day - please let us know by replying “ok” back to us. If any job is missing, then let us know and we will resend again. We will only wait for your reply for a couple of hours and if we didn’t hear anything from you then we will start the handover process and you need to pay extra to cover those jobs.
13. Receiving payment: Weekly payment in bank account every Monday for previous 2 weeks of work (Mon-Sun)
14. Job Earnings: We send the jobs via whatsApp, and this will show the fare as well. All the fares are NET - after commission and include car parking costs associated with pickup.
15. NLB Chauffeurs will contact passengers, suppliers and drivers to confirm all the jobs with all jobs 1 day in advance. If anything is not matching with your diary, then please let us know as soon as possible.
16. Good Practice: We strongly encourage you to cross check the pickup/drop off address and name with the passenger before you start your journey. If you drop or pick the passenger to/from the incorrect address then it’s your responsibility to go back and complete the journey and we might need to refund some amount to the customer due to driver negligence and this will be taken off from the statement. Thank you, NLB Chauffeurs DRIVER PRINT NAME:…………………………………………………………………………………………………….. DATE:…………………………………………………………………………………………………………………………… Driver Signature: